The initial greeting is so important. As the saying goes, you don’t get a second chance to make a good first impression. Let me share some ideas for getting off on the right foot in a retail situation.
A couple walks into your store or display area. You don’t know their names. At this stage, it’s just plain pushy to ask. All chance of building the necessary relaxed feeling is often lost in the first moments by overanxious salespeople who stick out their hands, introduce themselves, and ask people for their names. The prospects are startled and embarrassed because they weren’t ready for that kind of attention.